Buyer Hesitation Diagnostic

The Buyer Hesitation Diagnostic.
Find exactly where serious B2B buyers stall, and why.

They are not bouncing. They are hesitating. They reviewed your site, weighed their options, and chose to wait. The diagnostic tells you exactly what they saw, and exactly what to change.

Start with an intake call → What the diagnostic covers

Fixed price $15,000 · Findings in 10 business days · No retainer required

Track record

3M+

buyer conversations

411

companies across nine industries

$5B+

in pipeline influenced


Worked with teams from

SaaS Professional Services FinTech Logistics Cybersecurity HRTech EdTech Enterprise Software

The problem

Your website speaks.
Buyers hear doubt.

In 2026, B2B buyers arrive on your site already researched. They have used AI to vet you against alternatives. They have asked colleagues. They do not arrive in discovery mode. They arrive in validation mode.

When your site does not resolve their specific hesitations, they leave. They are not frustrated. They leave quietly, returning the week after to a competitor whose site said the thing yours did not.

Hesitation is invisible in standard analytics. You can see that people left. You cannot see what they were worried about when they did.

How the diagnostic surfaces this →

How buyer hesitation moves through a B2B website

What we find

The six signals of buyer hesitation

Each signal appears in behavioral data, page analytics, and chat transcripts. Together, they form a precise picture of where your pipeline stalls before the first conversation.

Full diagnostic breakdown →

Signal 01

High intent, no action

Multiple visits, long session times, no contact. The buying signal your CRM never captures.

Signal 02

Objection page patterns

Repeated visits to pricing, security, and FAQ pages reveal unresolved concerns that your copy does not answer.

Signal 03

Abandoned chat threads

Chat transcripts where buyers typed a question, then deleted it before sending. The clearest signal of all.

Signal 04

Committee friction

Sequential visits from the same company in different sessions: the buying committee reviewing separately, finding different gaps.

Signal 05

Proof-seeking behavior

Scroll depth anomalies on case study and client pages. Buyers looking for companies like theirs and not finding them.

Signal 06

Competitor comparison exits

Exit patterns that show buyers who left to validate you against alternatives. What they needed before they could choose you.

The process

Ten days.
Clear findings.

A diagnostic, with a written report, a findings call, and copy changes your team can run from week one.

01

Intake call

We establish your market, your primary competitor, and the buying group the diagnostic reads against. 45 minutes.

Day 1
02

Evidence gathering

We read your site and your primary competitor the way your buyers read them, and match what we find against the pattern library.

Days 2–4
03

Diagnostic analysis

We map hesitation patterns against your funnel stages, identifying the specific pages, messages, and moments where trust breaks down.

Days 5–8
04

Written findings report

You receive a structured report: what we found, why it matters, and the exact copy and page changes to address each finding. Prioritized.

Day 9
05

Findings walkthrough call

We walk your team through every finding, answer every question, and align on the implementation sequence.

Day 10
Who this is for

Three types of leader
who run the diagnostic

Each comes to Sigr from a different angle. All three leave with findings they can use in the next sprint, not the next quarter.

CMO / VP Marketing

Learn more →

You are generating pipeline. But the volume is not translating. The diagnostic tells you whether the problem is in your messaging, your targeting, or how your site handles the second visit.

CRO / VP Sales

Learn more →

Deals are stalling at proposal stage. Procurement is raising objections your team was not prepared for. The diagnostic surfaces those objections before they reach the sales call.

Fractional CMO / CRO

How it works →

You take on a new client and you need to show traction within 90 days. The diagnostic gives you an evidence-based brief for every change you recommend in month one.

Pricing

One price.
No surprises.

The diagnostic is a fixed-scope engagement. What you pay is what you pay. No retainer, no project scope creep, no "additional analysis" upsells.

Buyer Hesitation Diagnostic

$15,000

Fixed price · USD · 10 business days

Book intake call →

30-minute intake. No commitment required to book.

What's included

  • Full site and competitor read Your site and your primary competitor, assessed against the same four diagnostic questions.
  • Pattern library matching What we find on your site, matched against a library built from more than 3 million buyer conversations.
  • Six-signal diagnostic report Written findings document mapped to specific hesitation types, pages, and buying committee roles.
  • Prioritized copy recommendations Specific language changes and page rewrites, ready to hand to your team or agency.
  • Findings walkthrough call 60-minute review with your team. Every question answered.
  • 30-day follow-up check-in We review early implementation results and answer follow-up questions at no additional cost.

After your diagnostic, continue with

Buyer-Led Conversions™ →

Ongoing implementation of the findings, delivered by Chat Metrics as a separate engagement.

Common questions

What people ask
before they book

CRO agencies test hypotheses. The diagnostic finds the right hypotheses to test. Most CRO programs fail not because the tests are badly run, but because they are testing the wrong variables. The diagnostic gives your CRO team a brief that is grounded in actual buyer hesitation, not assumptions.
None. The diagnostic requires no access to your analytics, no tracking installation, and no integration with your systems. It reads your site the way your buyers read it, compares it against the alternative they are most likely evaluating, and matches what it finds against a pattern library built from more than 3 million buyer conversations. If you choose to share internal data, it can be used. Nothing depends on it.
The findings report is a brief for every change your team makes to the site over the next 12 months. It is not a one-time document.
Yes. The report is written for implementation by a marketing generalist, not a specialist. Every recommendation includes the exact copy change, the exact page placement, and the rationale, in plain English. If you need hands-on implementation support, Buyer-Led Conversions™ is the follow-on engagement.
Yes. We work with B2B companies in Australia, the United States, the United Kingdom and Canada. All engagements are remote. Time zone alignment is discussed on the intake call.
Free · 10 questions · 3 minutes

Which hesitation pattern
is costing you pipeline?

The V3 Buyer Hesitation Profiler matches your answers against more than 3 million buyer conversations and identifies your specific pattern, with the pipeline risk and a named next step.

Take the hesitation profiler →

Grounded in 3M+ buyer conversations

Get started

The diagnostic begins
with a 30-minute call.

No sales process. We establish fit on the call. If we are not right for you, we will tell you.

Fixed price $15,000 · 10 business days